Terms of Service

Effective Date: August 20, 2026

Welcome to TrueHomeShield. These Terms of Service govern your use of truehomeshield.com and your purchase of products from our online store.

By accessing this website or placing an order, you agree to these Terms of Service.

1. Online Store Terms

You may use this website only for lawful purposes.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the site in violation of applicable laws or regulations.

2. Products and Information

We make reasonable efforts to present product descriptions, images, pricing, and availability accurately.

Product packaging, appearance, and other details may vary slightly from images shown on the website.

We reserve the right to update product information, pricing, availability, and website content at any time.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to cancel or limit an order if we believe there is an error, suspected fraud, unauthorized activity, or another legitimate business reason.

If an order is canceled after payment has been processed, the applicable refund will be issued to the original payment method.

4. Pricing and Payment

Prices are shown in U.S. dollars unless otherwise stated.

Applicable taxes and shipping charges may be added at checkout.

Payment must be completed through the payment methods available at checkout.

5. Shipping

Shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Returns, refunds, exchanges, and damaged-item requests are handled according to our Return and Refund Policy.

Please review that policy before placing an order.

7. Product Use

Products must be used according to the instructions, warnings, and labeling provided with the product.

Customers are responsible for reviewing and following all product directions before use.

TrueHomeShield is not responsible for misuse, improper storage, use inconsistent with product instructions, or use in violation of applicable law.

8. No Guarantee of Specific Results

Pest-control results can vary depending on environmental conditions, pest activity, placement, usage, and other factors.

Unless specifically stated in writing, TrueHomeShield does not guarantee complete elimination or prevention of pests.

9. Website Content

Content on this website is provided for general informational purposes.

Educational articles, videos, guides, and other content should not be considered professional pest-control, legal, medical, or regulatory advice.

For serious infestations, structural damage, health concerns, or other significant pest issues, consider consulting an appropriate licensed professional.

10. Intellectual Property

Website content, including text, branding, graphics, product images, and original materials, may not be copied, reproduced, distributed, or used commercially without permission, except as permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, social platforms, and other websites.

We are not responsible for the content, availability, privacy practices, or actions of third-party services.

12. Limitation of Liability

To the fullest extent permitted by applicable law, TrueHomeShield will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or products.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

13. Indemnification

You agree to indemnify and hold harmless TrueHomeShield from claims or losses arising from your unlawful use of the website, violation of these Terms, or misuse of purchased products, to the extent permitted by law.

14. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this website with a revised effective date.

15. Governing Law

These Terms are governed by the laws applicable to the business operating TrueHomeShield, without regard to conflict-of-law principles, except where consumer-protection law requires otherwise.

16. Contact

Questions about these Terms may be submitted through the contact information provided on truehomeshield.com.